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EurOMA SOM Forum Workshop

8th International EurOMA Service Operations Management Forum (SOMF)
"Service Innovation: Concepts, Platforms, Business Models"
December 3-4, 2015

Nuremberg, Germany

This two-day forum offers the chance to exchange and discuss experiences and theoretical perspectives on Service Innovation. The 2015 SOM Forum will focus on service innovation and particularly how this links to platforms and business models. It will be held in the unique setting of JOSEPHS®, an open innovation lab combining a coffee shop, service demonstration and research and an interaction zone, with ongoing research projects. The Forum will bring together leading scholars from Operations Management, Service Management and other disciplines, enabling for mutual exchange between academics, practitioners and doctoral students. 

The SOM Forum 2015 will be organised by Andy Neely, Kathrin M. Möslein and Julia M. Jonas as a joint EURAM-EurOMA initiative.

Abstract submission 
The deadline for submission of abstracts is 10 October 2015 (note that abstracts rather than full papers are requested). You are encouraged to express your interest in participating at the earliest opportunity by contacting 

7th International EurOMA Service Operations Management Forum (SOMF)
September 21-23, 2014
Tilburg, Netherlands

Tilburg University and Dutch Institute World Class Maintenance are delighted to host the 7th International EurOMA Service Operations Management Forum (SOMF) at Tilburg University in The Netherlands. SOMF brings together leading scholars from OM and other disciplines to explore the many interactions between Service Operations Management and Servitization.

Key lectures
Andy Neely (University of Cambridge, UK)
Geert Jan van Houtum (Eindhoven University of Technology, Netherlands).
Tjarko Bouman (Vanderlande Industries)
Another key note address will be provided by a speaker from a European high-tech organization (to be announced.

Abstract submission
The deadline for submission of abstracts is 30 June 2014 but you are encouraged to register your interest and submit expressions of interest at the earliest opportunity by contacting Mrs. Stefi Celie -  

6th International EurOMA Service Operations Management Forum (SOMF) /
Service Management and Science Forum (SMSF) 2013

"Customer Centricity"
August 4-6, 2013
Harrah’s, Las Vegas, Nevada, USA

The 6th SOMF will this year be integrated with the transdisciplinary 2013 Joint Meeting of the Art & Science of Service, the Service Operations Management Forum of EurOMA, and the POMS College of Service Operations.

For the 2013 Forum, we seek submissions that include, but are not limited to, the following topics as they relate to customer-centricity:
► Self-service technologies and other technology-enabled service innovations
► Customers and co-production: setting the service process task boundary
► Managing stakeholder relationships: customers, service providers, the service supply chain
► Unlocking value co-creation in service design and delivery processes
► Applications of customer-centric service design in different industries and across countries

Invited Speakers:
♦ Patrick Jordan, COO Newton-Wellesley Hospital, Newton, MA
♦ Doug Woodard, Vice President, Customer Service Operations, Card Capital One
♦ Mary Jo Bitner, Professor of Marketing and PetSmart Chair, Arizona State University
♦ Chris LaFratta, Director of Remote Services, Elekta Medical Equipment

Doctoral Student Consortium (Sunday, August 4, 2013, beginning at 12:00 noon):
The Doctoral Student Consortium will offer participants insights for successfully launching and managing their academic careers. The sessions will be designed to be interactive. Participants will have the opportunity to engage with and hear advice about achieving excellence in research and teaching from faculty who are at various stages of their academic careers. There is no additional charge for doctoral students attending this consortium.

5th International EurOMA Service Operations Management Forum (SOMF)
"The Future of Services in a Connected World"
September 19-20, 2012
Møller Centre at Churchill College, University of Cambridge, Cambridge, UK

4th International EurOMA Service Operations Management Forum (SOMF)
September 19-20, 2011
University of Florence, Florence, Italy

3rd International EurOMA Service Operations Management Forum (SOMF)
"New Directions in Service Operations Management"
September 20-21, 2010
University of Bath, School of Management, Bath, UK

2nd International EurOMA Service Operations Management Forum (SOMF)
October 5-6, 2009
IESE Business School, Barcelona, Spain

1st International EurOMA Service Operations Management Forum (SOMF)
"The Futurescape of Service Operations Management – Addressing the Challenges"
May 22-23, 2008
School of Business & Economics, University of Exeter, UK

Service Operations Management (SOM) Forum proposal (October 2006)